Terms & Conditions

The service call fee covers the cost of dispatching a professional technician to your home to diagnose the issue with your appliance or equipment. It includes:

• The technician’s time and labor for diagnosis
• Travel expenses
• Expertise to provide a repair estimate

If you choose to proceed with the repair, the service call fee is waived once the repair is completed.

If you choose not to proceed with the repair, the service call fee is still due at the time of the technician’s visit.

Customer understands and agrees that during the diagnostic process, the appliance or equipment may already have pre-existing defects, wear, electrical issues, internal damage, corrosion, or prior improper repairs that are not visible or detectable before testing begins.

During diagnostics — including but not limited to powering the unit on or off, voltage testing, disassembly, component inspection, system resets, or operational testing — the appliance may partially or completely fail, stop functioning, or sustain additional damage as a result of these pre-existing conditions.

Appliance ER and its technicians shall not be held responsible or liable for appliance failure, loss of function, or additional damage that occurs during or immediately after diagnostic procedures, provided that reasonable and standard diagnostic practices are used.

Customer acknowledges that diagnostic services are performed at the customer’s own risk, especially for appliances that are:

• Older or out of manufacturer warranty
• Previously repaired or modified
• Improperly installed
• Experiencing electrical, control board, compressor, sealed system, or intermittent issues

Diagnostic services are limited to inspection and testing only and do not constitute a guarantee of repairability or continued operation of the appliance.

Customer understands that some appliances may be non-repairable, unsafe to continue operating, or economically impractical to repair once diagnostics are completed.

If an appliance becomes inoperable during diagnostics due to pre-existing conditions, the service call fee and diagnostic labor remain due and non-refundable.

The company and technician are not responsible for:

• Appliance downtime
• Loss of use or inconvenience
• Food loss, water loss, or secondary damages
• Replacement costs or consequential losses

Customer further agrees that no technician will be required to reassemble, restore, or reinstall failed components unless additional repair work is approved and paid for separately.

By scheduling service and authorizing diagnostic work, the customer confirms that they have read, understood, and agreed to all diagnostic-related terms and conditions, including the risk of appliance failure during testing.

• Payment Due: Full payment is due within 14 calendar days from the invoice date, which is issued upon completion of the repair.
• Accepted Payment Methods: We accept cash, credit/debit cards, checks, Zelle, Venmo and Apple Pay. Please make checks payable to: Appliance ER.
• By making payment, the customer confirms that all services listed on the invoice have been completed and tested, with satisfactory results, unless otherwise noted.
• Labor charges apply for any repair work performed, even if full functionality is not restored due to unrelated or underlying issues.
• In the event a deposit is paid for a future repair and the customer cancels the service for reasons beyond the company’s control, the deposit is non-refundable.
• If parts are specially ordered or delivered to the service address and the customer cancels the repair for reasons beyond the company’s control, the cost of parts and associated delivery fees are non-refundable.

We stand behind the quality of our service and parts with the following warranties. All warranty requests must be submitted within the applicable warranty period.

5.1 Warranty Coverage

• Workmanship Warranty: 90 days from the date of service for issues caused by technician error.
• Parts & Labor Warranty: 90 days (3 months) from the date of service for parts and related labor provided by us.

To make a warranty claim, the customer must provide written notice within the warranty period.

5.2 Warranty Exclusions

Our warranty does not cover:

• Additional or unrelated repairs not performed during the original service
• New or different issues in the same appliance, even if symptoms appear similar
• Any form of accidental, physical, or water damage
• Cosmetic or non-functional parts such as glass, trim, handles, panels, tubs, baskets, doors, shelves, glass packet etc.
• Plumbing lines, refrigerator water filters, water housing and connectors, even if we recommended or replaced them
• Appliances that have been relocated from the original service address
• Repairs involving non-original manufacturer parts

Important: All warranties are valid only if the customer has paid in full all charges outlined in the invoice or price quote.